Website Coastal Automotive
Purpose of the Job
The purpose of this job is to ensure products produced meet customer specifications, ensure quick containment of non-conforming products, corrective actions, preventive actions, continuous improvement, and quality system rigor. Key measures include, LPA Scores, Customer PPM, Scrap Rate, Quality Alert response time, and open Quality Alerts.
Essential Job Responsibilities
Quality System Rigor: Educate people on the fundamentals of the Quality System to ensure effective and efficient standards, good document control and accurate record-keeping. Coach others to maintain adherence to standards.
Serve as a Subject Matter Expert (SME) for Quality Management System topics housed in PLEX to continuously improve our ERP system.
Layered Process Audits (LPAs): Schedule, Conduct and Report on the results of LPAs. Educate and train other auditors to conduce effective LPAs. Recommend countermeasures and improvement projects. Issue corrective actions to drive essential improvements.
Customer Specifications: Respond to non-conforming product and establish containment as quickly as possible. Facilitate problem solving activities using documented processes. With support from the Quality Manager, Interpret and internally communicate customer expectations related to product quality and quality systems.
External Audits: Oversee and manage customer specific second party audits and self-assessments including the tracking and implementation of required countermeasures. Host Registrar and Customer audits. Manage schedules and logistics to ensure appropriate participation and effective use of time.
Problem Solving: Responds to customer complaints within 24 hours. Logs all complaints and issue 8Ds. Follow up to ensure timely corrective and preventive actions are identified and implemented.
Job Instruction Training: Teach people how to effectively document procedures, work instructions, and Job Breakdown Sheets. Educate and train people to effectively teach job skills. others to doing and ensure that JIT is being utilized in normal training practices on the operations floor.
Perform other duties as necessary in support of business objectives. This position description is intended to guide the activities of the Plant Quality Engineer. It is not intended to limit the thinking and creativity of the person to the work of this function. Nor is it intended that this describe all the work that may be required of the person in this position.